@article{mevel:hal-03269554, TITLE = {{Is the click and collect model the future of food retailers? An analysis of consumer behaviour and expectations in terms of marketing and logistics service rates}}, AUTHOR = {Mevel, Olivier and Morvan, Thierry and Morvan, N{\'e}lida}, URL = {https://univ-rennes.hal.science/hal-03269554}, JOURNAL = {{Logistique \& Management}}, PUBLISHER = {{Taylor \& Francis}}, VOLUME = {29}, NUMBER = {1}, PAGES = {15-33}, YEAR = {2021}, MONTH = Jan, DOI = {10.1080/12507970.2021.1885315}, KEYWORDS = {Food retail ; click and collect ; Marketing mix/logistics mix ; Distribution alimentaire ; drive ; mix marketing/mix logistique}, PDF = {https://univ-rennes.hal.science/hal-03269554/file/Mevel%20et%20al_2021_Les%20drive_l%27avenir%20de%20la%20grande%20distribution%20alimentaire_accepted.pdf}, HAL_ID = {hal-03269554}, HAL_VERSION = {v1}, }