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Article Dans Une Revue Journal of Design Research Année : 2013

Challenges in expert user participation in design evaluation meetings

Romain Farel
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Jean-François Boujut
Guillaume Thomann
François Villeneuve

Résumé

This paper explores the design collaboration between designers and expert users in the specific case of new surgical instrument design. To this end, two design evaluation meetings were studied. Decision and interaction analysis methods were applied to compare the effectiveness of the design team on discussing and solving design issues with and without active participation of the expert user. The observations showed that, in the absence of the user, the designers were unable to make decisions about technical solutions relating to usability issues, and the expert user's comments during the subsequent meeting significantly altered their decisions. These two observations indicate that the use of a support tool could have a significant role to help asynchronous communication in such a design process.
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Dates et versions

hal-00856142 , version 1 (30-08-2013)

Identifiants

Citer

Romain Farel, Onur Hisarciklilar, Jean-François Boujut, Guillaume Thomann, François Villeneuve. Challenges in expert user participation in design evaluation meetings. Journal of Design Research, 2013, 11 (2), pp.186-201. ⟨10.1504/JDR.2013.055155⟩. ⟨hal-00856142⟩
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